Refund Policy for open play passes
Pre-purchased open play passes /classes and events are non-refundable. Once you’ve reserved your spot, that means on busier days, someone else may not have the chance to play! However, if you are sick, we are happy to reschedule play for another time. To reschedule play, please let us know PRIOR to the start of your scheduled play session. Rescheduled play is good for 30 days from the time of original play date. If we close due to inclement weather, we will issue a full refund upon request or reschedule.